GUIDELINESTRATEGIES

Selected projects

Experience put into practice.

Recruiting transformation, AI-powered support, and international project delivery.

Government contracting · Recruiting & HR

GovCon Recruiting Overhaul

A manual, inconsistent recruiting process was slowing hiring and putting pressure on contract margins. Institutional knowledge lived with individual recruiters rather than in a repeatable operating system.

We redesigned the recruiting workflow, integrated technology and AI-assisted sourcing and screening, and automated onboarding from offer acceptance to day-one readiness. Recruiter judgment remained central to the process.

Reduction in time-to-hire
40%
Sourcing and screening
AI-assisted
Onboarding pipeline
Automated
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AI company · Customer support operations

A One-Person Customer Support Department

An AI company needed a customer support function that could handle growing demand while keeping its team focused on the product.

Intelligent automation and a comprehensive self-service knowledge base enabled one person to handle a workload that would typically require four or five support representatives. Addressing recurring issues also reduced overall ticket volume.

Running the support function
1 person
Overall ticket volume
Lower
Customer responses
Faster
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International SaaS · PMO implementation

SaaS Project Management Implementation

International teams needed a consistent way to track project scope, budgets, and risk, with clear visibility for executives and client stakeholders.

We established an automated PMO with budget tracking, early risk alerts, and executive dashboards. The resulting delivery structure changed how development resources were coordinated across international teams.

Projects on dashboards
100%
Budget tracking and alerts
Automated
Multi-team delivery
International
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